FAQ
- If you have a question regarding shopping online with Best-Glasses.com, we think you may be able to find answers to your questions by using our comprehensive F.A.Q. pages. Please ensure you have read through our FAQs before contacting us as often your questions can be answered instantly without having to wait for a member of our customer service team to respond to you.
How do I place an order on Best-Glasses.com?collapse
It's simple and only takes three easy steps:
Give your eyes a test, and then keep down your prescription details. If already had a test? Just visit or call your optometrist and ask for a legible prescription. Legally, your doctor must provide you with a written copy of your prescription.
Choose your desired glasses frames at www.Best-Glasses.com, submit your prescription via our online form, and pay for your item.
Allow time for your glasses to reach your front door!
How do I obtain my prescription? collapse
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Your ophthalmologist or eye doctor is required by law to provide you with your prescription. Be sure to ask for a clear and legible copy.
How can you charge such low market price? collapse
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Best-Glasses.com focuses on top quality frames and healthy lenses directly from the manufacturers. No retail costs are passed on to consumers, and the process is completed all in one company. So you can get this unheard-of low prices from our worldwide online eyeglasses store. It’s time for you to see how great we can make you feel and look--the best price, the best quality.
How do I track my order? collapse
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Please log in to My Account on Best Glasses and you will be able to see the status of your order. You may also contact our Customer Service via email at service@Best-Glasses.com . FYI, during the order process, you will receive JUST TWO emails:
1,An automated email is sent to you when you place your order.
2,When we ship your order, you will receive an email with your shipper tracking number.
Can I use my contact lens prescription for ordering glasses with you? collapse
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It depends. A contact lens prescription is entirely different to your spectacle prescription, if in doubt we advise confirming this with your optician or eye doctor before ordering.
What if I entered some information incorrectly? collapse
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Make sure you write down your order number, contact us within the hour of ordering and email us at service@Best-Glasses.com , and make sure we have your correct prescription.
Do you accept cash and check? collapse
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No, currently, we don't accept cash, check or money order.
What are the available methods of payment? collapse
- We use Authorize.net to securely accept Amex, Visa, Discover, MasterCard and Pay Pal payments.
Is the Payment page Secure? collapse
- We have chosen the best e-commerce service in the industry, and guarantee secure payment processing.
Can I get a sales invoice? collapse
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Yes, we can send you an electronic invoice by email if you request. This invoice can be used by customers who need it for reimbursement by their insurance companies or work place.
What are the shipping methods and shipping cost? collapse
| Destination | Processing time | Shipping Time | Cost |
| United States & Canada | 1-2 Business days | 7-12 Business Days | 14.99$ |
| Germany,France,Andorra,Belgium,Denmark,Finland,UK Iceland,Ireland,Italy,Monaco,Norway,Portugal,Spain,Sweden,Switzerland, VaticanCity,Australia,Austria,Malta,Greece,SouthKorea,Singapore,NewZealand |
1-2 Business days | 10-14 Business Days | 20.95$ |
| Other Countries | 1-2 Business days | 7-18 Business Days | Depend on destination |
How long it will take to prepare my glasses? collapse
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If your prescription information was provided completely, you can expect to receive your new glasses within 14 business days - We employ our own staff of technicians and opticians in our company-owned laboratories so your orders are implemented quickly. We have the best machines to produce properly cut lenses and then to assemble your glasses in a timely fashion. Your frames go straight from our factory to your house.(...it usually takes much less...).
